What payment options do you accept at the hotel?
We accept all major credit cards for payment. The credit card will be charged according to the posted payment instructions. Post-travel billing questions should be directed to our Accounting Department.
Will my credit card be charged when checking in?
Upon check-in, we will run an authorization on the credit card for the total room charges, plus $75.00 per room for any potential incidental charges. The card will not be charged prior to check-out. If the card you are using is a debit card attached to a checking account, a hold will be placed on the account for the full anticipated dollar amount of your stay in addition to the $75.00 per night held in case of incidental charges. These funds may take up to ten business days or longer after your departure for your financial institution to return the funds.
I need to cancel and/or make changes to my reservation, who do I call?
If you wish to cancel or make changes to your confirmed reservation, please contact us at (866) 990-6826.
How far is it to the hotel from the airport?
Do you provide a shuttle to/from the airport?
We do not provide complimentary transportation to/from the airport. Taxi cabs, Uber, Lyft and other group transportation options are available at a nominal cost.
Is there accessibility to public transportation?
- Streetcar - Canal/ City Park streetcar stop conveniently located across street from hotel. One way fare is $1.25, all days passes are $3. Must have exact change. St. Charles streetcar stop is located on Carondelet, will take you to Garden District/ Magazine St.
- Taxis -Front desk/ bellman can assist with getting cabs for guest.
- RTA Bus - Airport bus is located two blocks away from hotel on Tulane and Loyola.
Is there a restaurant on-site?
Madams. Breakfast, brunch and dinner. Tuesday-Saturday breakfast is 7am-10:30am. Dinner is 5pm-10:00pm. Saturday and Sunday brunch is 10am-3pm. Room service is currently unavailable.
Do you have a fitness center?
Our fitness center is accessible with your room key 24/7. It is equipped with 2 treadmills, x-trainer and free weights.
Do you have a spa on-site?
We have a spa suite with limited services available. Services must be booked 48 hours in advance. Please contact the front desk for more information.
Do you have smoking rooms available?
We are 100% smoke-free. Designated smoke areas are available outside of the hotel.
What time is check-in and check-out?
Check-In: 4:00 PM
Check-Out: 11:00 AM
Luggage may be stored with our front desk team.
Where is the hotel located?
The hotel is located at 1300 Canal St. Left of the Joy Theater, 1 block away from French Quarters and 5 blocks away from Bourbon St. Hotel can be accessed from Canal St through Madams restaurant. Doors lock at 10pm. Side entrance is on S. Saratoga St. 24 hour access. Key accessible after 11pm.
Do you allow pets?
Service animals ONLY.