What payment options do you accept at the hotel?
We accept all major credit cards for payment. The credit card will be charged according to the posted payment instructions. Post-travel billing questions should be directed to the General Manager.
Will my credit card be charged when checking in?
Upon check-in we will run an authorization on the card for the total room charges, plus $50 per room for any potential incidental charges. The card will not be charged prior to check-out. If the card you are using is a debit card attached to a checking account, a hold will be placed on the account for the full anticipated dollar amount of your stay in addition to the $50 per night held in case of incidental charges. These funds may take up to ten business days or longer after your departure for your financial institution to return the funds.
I need to cancel and/or make changes to my reservation, who do I call?
If you wish to cancel or make changes to your confirmed reservation please contact the hotel directly.
What time is check-n and check-out?
Check-In is 4:00pm
Check-out is 11:00am
Luggage may be stored.
Do you have a resort fee? If so how much does it cost and include?
Resort fee is $24 and includes Parking, FreeB Wifi and more.
How far is it to the hotel from the closest airport?
Banana Bay is located 45 miles from the Key West Airport and 112 miles from the Miami Airport.
Do you provide a shuttle to/from the Airport?
We do not provide complimentary transportation to/from the airport. Cabs and other group transportation options are available at a nominal cost.
How much does it cost to park at the hotel?
Parking for cars and boats are available and included in your resort fee.
Do you allow pets?
At Banana Bay Resort & Marina, furry friends no longer go unnoticed, with our pet-friendly program, which is ideal for short and long-term guests. Guests can travel with their pet and enjoy special hotel amenities upon checking into their room, including food and drink bowls, plush bed, and toys.
Pet lovers must notify the hotel of plans to bring their pet when they make a reservation. Dogs must weigh under 65 pounds and be present at check-in. A non-refundable cleaning fee is required starting at $65 per pet for up to 3 nights. Additional nights are $25 per pet per night.